❓ Frequently Asked Questions
Answers to all your questions at fa99
Whatever questions you have about slots, cricket betting, deposits, or responsible gaming — you will find them all on this page.
Questions can come up at any point while using fa99 — from understanding slot volatility to depositing via bKash, learning cricket betting rules, or finding responsible gaming tools. This FAQ page covers all of that. Every answer is written in plain language so both new and experienced players can benefit. If you cannot find what you are looking for, our 24/7 support team is always ready to help.
Full list of questions and answers
Your questions, our answers
Slot Games
For a small budget, look for games with low minimum bets. Many slots let you start spinning for just a few taka. If you have a larger budget, you can consider high-stakes slots. The key is to decide how much you are willing to spend per session before you start, then pick a game that fits within that limit. fa99 offers slots across a wide range of bet sizes.
Volatility measures how often a slot pays out and how large those payouts are. Low volatility games pay out smaller amounts but more frequently — good for beginners. High volatility games pay out less often, but the rewards can be much larger. Choose volatility based on your patience and budget.
In a progressive jackpot slot, a small portion of every bet is added to a central prize pool. The more players spin, the larger the pool grows. When a specific combination or bonus is triggered, one lucky player wins the entire jackpot. After that, the pool resets and starts building again from zero. It is one of the most exciting aspects of slots.
RTP, or Return to Player, is the theoretical percentage of total bets that a slot game returns to players over the long term. A higher RTP means a better average return on paper. Keep in mind, though, that this is a long-term average — each spin is completely random, and RTP does not guarantee any short-term result. Use it as one reference point when choosing a game.
Limits & Controls
If you are having trouble at fa99, contact our 24/7 live chat or email us at [email protected]. Our support team can offer responsible gaming advice and activate the tools you need. If necessary, you can also use professional counselling services available online in Bangladesh.
Yes. At fa99 you can set daily, weekly, or monthly deposit limits. Once a limit is active, your account cannot receive more than that amount within the chosen period. Lowering a limit takes effect immediately, but increasing one may take some time to process. Contact our support team for full details.
Yes, they are two separate tools. A cooling-off period temporarily pauses your account for a set time — for example 24 hours or one week. Self-exclusion is longer-term — you choose to stay away from your account for an extended period. Our support team can help you set up either option.
fa99 is for adults aged 21 and over only. This rule exists because betting and casino gaming are not suitable for minors and can create financial and psychological risks. Age is verified when an account is created, and accounts may be suspended if this rule is breached.
Common signs include: repeatedly playing to try to recover lost money, continuing to bet despite financial difficulties, gambling causing problems with family or work, and failing to stop even when you try. If you or someone close to you is in this situation, contact the fa99 support team for help.
Cricket Betting
An accumulator (or "acca") bet combines multiple matches or events into a single bet. The odds for each event are multiplied together, so the potential payout can be very large. However, every selection must be correct — if even one is wrong, the entire bet is lost. The higher reward comes with higher risk.
Decimal odds are straightforward. Say the odds are 2.50 — that means a ৳100 bet could return ৳250 in total (a profit of ৳150). The higher the odds, the less likely the market considers that outcome to be. Odds below 1.00 indicate a "favourite". Just multiply your stake by the odds to get the total potential return.
If a match ends as a no-result due to rain or any other reason, bets are generally voided and the staked amount is refunded. For accumulator bets, that leg is removed and the rest of the bet remains active. Specific rules can vary by market and situation. Read fa99's terms and conditions carefully before placing a bet.
Live or in-play betting lets you place bets in real time while a match is in progress. The situation changes after every ball or over, and odds update along with it. It is highly dynamic — odds can shift quickly after a six or a wicket. Check the cricket page on fa99 for full details on live betting.
fa99 offers betting markets on the Bangladesh Premier League (BPL), T20 World Cup, IPL, and various international cricket matches. Markets include match winner, top batter, highest run-scorer, and more. For example, in a Bangladesh vs India match you can also bet on the Man of the Match. Visit the cricket section for regular updates.
Deposits
The minimum deposit at fa99 is ৳500 — this applies to all payment methods, whether you use bKash, Nagad, Rocket, Upay, or bank transfer. The limit is the same for both new and existing players. Deposits below ৳500 may not be credited.
Log in to your fa99 account, go to the cashier or deposit section, and select Nagad as your payment method. Send the required amount to the Nagad number shown and submit the transaction ID. Your balance is usually updated shortly after. If you run into any issues, let us know via live chat.
First, check your mobile banking or bank app to confirm the transaction was successful. If it was successful but has not appeared in your fa99 balance, contact our 24/7 live chat or email [email protected] with the transaction ID and amount. Our team will resolve the issue promptly.
fa99 does not charge any service fee on deposits. However, mobile banking services such as bKash, Nagad, or Rocket may apply their own transaction fees according to their own policies — check your mobile banking service's terms for details. For bank transfers, your bank's standard charges apply.
Still have questions?
Our support team is available in both Bengali and English, seven days a week, around the clock. Get instant help via live chat or send a detailed question by email.