fa99's Privacy Policy — Your Information Is Safe With Us
Here is a full description of how the personal information you provide on the fa99 platform is collected, used, and protected.
Last Updated: This privacy policy applies to the current operations of the fa99 platform. Users will be properly notified of any significant changes.
fa99 is a trusted online betting and casino platform in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy describes what information fa99 collects, why it collects it, how that information is used, and what rights you have.
By using the fa99 website or services, you are considered to have agreed to the terms of this policy. We therefore ask that you read this policy carefully before using our services.
What Information We Collect
When you create an account, use our services, and carry out financial transactions on the fa99 platform, we collect various types of information. The categories of this information are described in detail below:
A) Personal Identification Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification where applicable)
- Username and account password (stored in encrypted form)
B) Usage Information
- Your activity history on the platform (games played, betting records)
- Login time, IP address, and device type
- Browser type and operating system information
- Time spent on the site and pages visited
C) Financial Information
- Details of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer
- Deposit and withdrawal amounts and dates
- Partial payment account number (the full number is not stored for security reasons)
Beyond the information listed above, some data is collected automatically — for example, through cookies and log files. This is discussed in detail in Section 4.
Purpose of Data Use
fa99 uses collected information only for specific and lawful purposes. We do not process your information for unnecessary reasons, and it is not used beyond the stated purposes. The main purposes of use are listed below:
Account Management
Personal information is used to create, verify, and maintain your account.
Identity Verification & Security
Information is used to prevent fraud, ensure account security, and implement responsible gaming policies.
Financial Transaction Processing
To smoothly manage financial activities such as deposits, withdrawals, and bonus payments.
Customer Support
Information is used to provide accurate and prompt assistance via 24/7 live chat and email.
Service Improvement
To analyse user experience and develop the platform and add new features.
Communication & Notifications
To share important updates, security alerts, and account-related information.
fa99 never sells your personal information. If your information needs to be used beyond the purposes stated above, your explicit consent will be obtained.
Information Sharing & Disclosure
fa99 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in a limited way in the specific circumstances below:
A) Service Provider Partners
Some trusted service provider organisations (such as payment processors and IT services) that operate our platform may access information to a limited extent. These organisations may only use the information for specific tasks, and we have confidentiality agreements with them.
B) Legal Obligations
We may be required to disclose information on the basis of a lawful order or directive from a court or government authority. In such cases, we provide only the minimum information necessary as required.
C) Fraud Prevention
If fraud or illegal activity is suspected in an account, the necessary information may be shared with the relevant investigating authority. This is to protect the interests of all users.
D) Business Restructuring
If there is any change to fa99's business structure (merger, acquisition), user information may be transferred. In that case, the new controlling party will be bound to uphold standards similar to this privacy policy, and you will be notified in advance.
Outside the cases listed above, fa99 never discloses your information to any third party without your explicit permission.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the fa99 website. Cookies are small text files stored on your device that improve the browsing experience and help personalise services.
The types of cookies we use:
- Essential Cookies: Necessary for keeping login sessions active and running the core functions of the site. Without these, the site will not work properly.
- Performance Cookies: Used to analyse how you use the site and to improve the quality of our services.
- Functionality Cookies: Used to remember your preferences (such as language selection) and to provide a personalised experience.
- Session Cookies: Automatically deleted after you close your browser — these are temporary.
You can control or disable cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may cause some important features of the site to stop working.
Data Storage & Security
fa99 places the highest importance on protecting your information. We have implemented both technical and organisational security measures that protect your information from unauthorised access, alteration, disclosure, or destruction.
SSL Encryption
Our platform uses SSL (Secure Socket Layer) encryption technology. As a result, all information transmitted between your browser and our servers is encrypted and cannot be read by third parties.
Additional security measures:
- Passwords and sensitive information are stored using strong hashing algorithms
- An automated monitoring system is in place to detect unusual activity in accounts
- Restricted access controls are applied to servers and databases
- Regular security audits are conducted
- Staff receive regular training on data protection
Data retention period:
fa99 stores your information only for as long as necessary. Information is retained for as long as your account is active and for the period required to meet legal obligations. After an account is closed, unnecessary information is securely deleted or anonymised.
Although fa99 ensures the highest level of security, complete security on the internet cannot be guaranteed. Keeping your account password confidential and using a strong password is also your own responsibility.
Your Rights
Every user of the fa99 platform has the rights listed below regarding their own personal information. You can contact us at any time to exercise these rights.
🔍 Right to Access
If you would like to know what information we hold about you, you may submit a request. We are obliged to provide full details in a timely manner.
✏️ Right to Rectification
If there is any error or incompleteness in your information, you may request that it be corrected.
🗑️ Right to Erasure
In certain circumstances you may request that your personal information be deleted, though this right may be limited in cases of legal obligation.
⛔ Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
📤 Right to Data Portability
In some cases you have the right to receive your information in a structured, readable format and to transfer it elsewhere.
⏸️ Right to Restrict Processing
In certain circumstances you have the right to request that the processing of your information be temporarily restricted.
To exercise any of the rights above, email us at [email protected] or contact us via 24/7 live chat.
Payment Information & Financial Privacy
fa99 takes special care with financial transactions. Transactions can be made through Bangladesh's main mobile banking services — bKash, Nagad, Rocket, Upay — and bank transfer.
- All payment information is transmitted via SSL encryption.
- We never store your complete mobile wallet PIN or password.
- Transaction records are retained for fraud detection and financial security.
- Additional identity verification may be required for suspicious transactions.
- All payment transactions are conducted in compliance with Bangladesh Bank's applicable regulations.
If you notice any unauthorised transaction in your account, contact us immediately.
Third-Party Services & Links
The fa99 platform uses software from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These organisations may have their own privacy policies.
Important Points:
- Game service providers may process limited information necessary to operate their games.
- Payment gateway service providers use information necessary to process transactions.
- We have data processing agreements with all third-party service providers, which ensure the protection of your information.
- fa99 is not responsible for the privacy policies of any external websites.
It is advised to read the privacy policy of any third-party service before using it.
Protection of Minors
fa99 strictly follows an age-control policy. Our platform is for those aged 21 or above only. (For ages 21+)
- We collect date of birth and verify age at the time of registration.
- If any user is found to be under 21 years of age, their account will be closed immediately.
- We do not knowingly collect any personal information from minors.
- If we receive information that a minor is using an account, we will take immediate steps to delete the relevant information.
If parents suspect that their child or minor has created an account, please let us know at [email protected].
Changes to the Privacy Policy
fa99 may review and update this privacy policy from time to time. The policy may be revised due to changes in services, technological developments, legal requirements, or business changes.
Our commitment regarding changes:
- Users will be notified in advance of any significant changes via email or platform notifications.
- The date of the latest update to the policy will always be mentioned at the top of this page.
- Continued use of the platform after changes will be considered as consent to the new policy.
- For significant changes, we may seek your active consent.
It is advised to visit this page regularly so that you are always informed of the latest policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise your rights, please contact the fa99 support team:
Live Chat
Our live chat service is available 24 hours, 7 days a week. Support is available in both Bengali and English.
For any privacy-related requests or complaints, email us at: [email protected]
We treat every privacy-related request with the seriousness it deserves. Your trust and confidence in fa99 is of the highest importance to us.