fa99 Complete Terms & Conditions

fa99 is a Bangladesh-focused online betting and casino entertainment platform. The platform operates through the domain https://fa99.mom and includes sports betting, live casino, slot games, fishing games, card games, and various other entertainment gaming products.

The key terms used in these Terms are defined as follows:

• "Platform" — The fa99.mom website and all its services and features.
• "Account" — A player's registered personal account.
• "Bet" — The amount placed to participate in any game on the platform.
• "Bonus" — Promotional extra balance or benefits provided by fa99.
• "Wagering Requirement" — The total bet amount that must be met before bonus winnings can be withdrawn.

2.1 Age Restriction

You must be at least 21 years old to open an account at fa99. This platform is for users aged 21 and above only. Providing a false age during account registration is strictly prohibited and may result in account termination and balance forfeiture.

2.2 One Person, One Account

Each person may open only one account. Operating multiple accounts under the same name, from the same device, or from the same IP address is strictly prohibited. If multiple accounts are detected, all accounts will be permanently closed and all balances may be forfeited.

2.3 Accuracy of Information

All information provided during account registration must be truthful, accurate, and complete. fa99 may request additional documents at any time for identity verification. Failure to pass verification may result in the account being restricted or closed.

3.1 Accepted Payment Methods

Payment methods currently supported on fa99: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank). Transactions through any method not listed on the platform are not permitted.

3.2 Minimum Deposit and Withdrawal Amounts

The minimum deposit amount for each payment method is ৳500 and the minimum withdrawal amount is also ৳500. No transactions below this amount will be processed.

3.3 Withdrawal Timeframe

After a successful request, withdrawals are generally processed within 10 to 45 minutes. However, additional time may be required for identity verification or security review.

3.4 Transaction Terms

• The same payment account under the same ownership must be used for both deposits and withdrawals.
• Using a third party's payment account is strictly prohibited.
• fa99 may hold any transaction if money laundering or fraudulent activity is suspected.
• fa99 reserves the right to review and verify any withdrawal request.

4.1 Welcome Bonus

fa99 offers new players a 200% first deposit bonus of up to ৳20,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, bringing the total balance to ৳3,000. Depositing ৳22,000 gives a ৳20,000 bonus (the maximum cap), bringing the total balance to ৳42,000.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 20 times the bonus amount (on the bonus amount only, not on the deposit + bonus combined). Example: ৳2,000 bonus × 20 = ৳40,000 in total bets required before bonus winnings can be withdrawn.

4.3 General Bonus Terms

• Each bonus offer has its own validity period; if not used within the set time, the bonus will be cancelled.
• A bonus offer can only be used once per account.
• Bonus funds cannot be withdrawn directly; winnings can be withdrawn only after the wagering requirement is met.
• fa99 reserves the right to modify, suspend, or cancel any bonus offer.
• If multiple accounts are created to take advantage of promotional benefits, all bonuses will be cancelled.

fa99's VIP program has five tiers, which apply based on a player's regular activity on the platform:

1. Bronze — Weekly cashback up to 0.2%
2. Silver — Weekly cashback up to 0.5%
3. Gold — Weekly cashback up to 0.7%
4. Platinum — Weekly cashback up to 1.0%
5. Diamond — Weekly cashback up to 1.2%

Tier upgrades depend on a player's consistent activity on the platform. The specific benefits and cashback rates for each VIP tier are displayed on the platform and may change at any time.

VIP benefits are personal and non-transferable. VIP status may be revoked if an account becomes inactive or if a rule violation occurs.

The following activities are strictly prohibited on fa99 and may result in account closure and balance forfeiture:

• Operating multiple accounts or attempting to claim bonuses through fraudulent means.
• Attempting to exploit platform technical errors or bugs to gain an unfair advantage.
• Harassing or misconduct toward other players.
• Using the platform for money laundering or any other illegal financial activity.
• Using bots, automated software, or artificial intelligence to operate games.
• Registering or transacting using another person's identity.
• Copying, distributing, or modifying any part of the platform without permission.

fa99 may temporarily suspend any account for the purposes of an investigation. If found guilty at the end of the investigation, the account will be permanently closed and all balances will be forfeited.

fa99 is committed to ensuring a safe and fair gaming environment. All games available on the platform are developed by reputable game developers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) and operate using Random Number Generator (RNG) technology.

Players should be aware:

• Game results are entirely random and no method or strategy guarantees a win.
• Game history or previous results do not influence future outcomes.
• If a game result is voided due to a technical error, the bet for that game will be refunded.
• In case of a dispute over any game, fa99's system logs will be considered the final authoritative record.

For sports betting, bets may be placed on approved markets. If suspicious or unusual betting patterns are detected, fa99 reserves the right to void or review the relevant bets.

fa99 places the highest priority on responsible gaming. If you feel that your gaming habits are getting out of control, please use the tools mentioned on our Responsible Gaming page.

• Deposit Limit: You can set a limit on your own deposit amount.
• Session Limit: Set the maximum amount of time you play in a single session.
• Self-Exclusion: The option to close your account for a set period or permanently.
• Cooling-Off Period: Temporarily deactivate your account for a short break.

Contact our support team to use these tools or for further assistance.

fa99 places the utmost importance on protecting your personal information. All data transmission is kept secure using SSL encryption technology. Our detailed policy on data collection, use, and protection is described on the Privacy Policy page.

Your personal information will not be sold or shared with third parties, however, relevant information may be provided to the appropriate authorities where required by legal obligation.

fa99 will not be liable for the following:

• Losses due to technical issues, server outages, or internet connectivity problems.
• Losses resulting from a player's own negligence or disclosure of account information to a third party.
• Service interruptions due to unforeseen circumstances (force majeure) such as natural disasters, cyber attacks, or government directives.
• Financial losses resulting from playing games — gaming is conducted entirely at your own risk.

By continuing to use the platform, you acknowledge that gaming carries financial risk and that you are consciously accepting this risk.

fa99 reserves the right to modify, add to, or cancel these Terms at any time. A notice will be posted on the platform for significant changes. Continuing to use the platform after any changes means you accept the updated terms.

The most recently updated terms will always be available on this page. It is recommended that you review this page regularly.

For any questions or disputes regarding these Terms, please contact our support team:

• Live Chat: Available 24/7 — directly from the platform.
• Email: [email protected]

For dispute resolution, first discuss the matter with our support team. fa99 aims to resolve all disputes fairly and promptly. Support is available in both Bengali and English.