Play responsibly at fa99 —
keep the fun in control
Betting is for entertainment — not for stress. fa99 gives you all the tools and support to set your own limits and stay safe.
For 21+ players only
fa99 believes that online betting and casino gaming is an entertainment experience — it is never a source of income or a solution to financial problems. That is why the minimum age to participate on our platform is set at 21. This rule is strictly followed and age is verified during any account verification.
We want every player to make their own decisions — consciously, willingly, and within their own means. If at any point it feels like gaming is getting out of control, fa99 provides multiple protection tools to support you in that moment.
Responsible gaming is not just a rule — it is part of our culture. Every feature at fa99 is built with the goal of keeping gaming a source of enjoyment, not anxiety.
Your control is in your hands
By logging in to fa99, you can activate any of the protection features below yourself. Live chat is also always available for support.
Deposit Limit
Set a maximum limit on daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately — increasing a limit requires a waiting period, which keeps you protected.
Time-Out / Break
Take advantage of temporarily pausing your account for a few days or a few weeks. During a time-out, no deposits or bets can be made. A short break can often make a big difference.
Self-Exclusion
If you need a longer break, activate self-exclusion — it completely deactivates your account. The account cannot be reactivated before the self-exclusion period ends.
View Betting History
View a detailed history of all your bets, deposits, and withdrawals at any time. Being aware of your own habits is the first step toward responsible gaming.
24/7 Support
Contact our team at any time via live chat or email at [email protected]. Support is available in both Bengali and English.
Reality Check Reminder
Set reminders at regular intervals to keep track of how long you have been playing. These small pauses help you make conscious decisions.
Recognise the signs of problem gaming
Important Warning
If any of the signs below appear in yourself or someone you know, seek help right away. Gaming is for entertainment — if it becomes a source of concern, that is a warning sign.
- Placing more bets to try to recover lost money
- Hiding your gaming from family or friends
- Betting with money meant for bills or essential expenses
- Wanting to stop playing but being unable to
- Betting is affecting your sleep, work, or relationships
- Continuing to play by taking on debt or borrowing money
- Feeling restless or anxious when not playing
- Constantly needing larger amounts of money to keep playing
Remember, these signs are not proof of weakness — they are symptoms of a problem that has a solution. Asking for help is the most courageous step.
Activate protection tools
Log in to your fa99 account
Access your account from the fa99 login page using your username and password.
Open Account Settings
Click on your profile icon in the top right corner and go to the "Responsible Gaming" section.
Choose your preferred tool
Select whichever you need — deposit limit, time-out, self-exclusion, or reminder — and set the amount or time period.
Confirm
Click to confirm your chosen setting. The change will take effect immediately and a confirmation will be sent.
Contact the support team
If you have trouble setting things up yourself or need further help, email us via live chat or at [email protected] — our team is available 24 hours a day, 7 days a week.
The principles of enjoyable betting
Set a budget
Before you start playing, decide the maximum amount you will spend today. Stick to this limit — do not try to recover it if you lose.
Limit your time
Set a fixed time limit for your daily gaming. Maintain a balance with other activities, family, and rest.
Play for entertainment only
Do not think of online betting as a reliable way to earn money. It is a form of entertainment — treat it that way.
Play when you are in a good mood
Do not play when you are upset, tired, or under the influence of alcohol. Decisions made in the right state of mind are always the best decisions.
Our commitment to protecting children and teenagers
Minors (under 21) have no opportunity to open an account or participate in betting at fa99. Identity and age are verified during account creation.
If there are younger members in your household, use parental control software on your device. Keep passwords private and avoid leaving your device with others while logged in. Have open conversations with children about the risks of online gaming.
Advice for parents
If you suspect a minor is attempting to use a fa99 account on your device, notify us immediately at [email protected]. We will act quickly.
Contact us for help
Problem gaming is a serious matter and there is a way out. fa99's support team is with you seven days a week, twenty-four hours a day.
Live Chat
Log in to fa99 and speak directly with our team via live chat on any page. Support is available in Bengali.
Email Support
For detailed questions or complaints, email us at: [email protected] — we respond to all messages.
Q&A on responsible gaming
Enjoy the best games at fa99 safely
Play responsibly and enjoy fa99's wide game collection. We are always here for any questions.